Choose the source material
Identify useful, current information and who has permission to see it.
USE CASE · KNOWLEDGE
Help people find the answer in the information you already have.
Assess a practical knowledge workflow, from reliable sources to an answer a person can check.
Make answers checkable
Show relevant source material and acknowledge when the information is insufficient.
Keep responses reviewed
For customer communication, prepare drafts for the team and agree what may be sent automatically, if anything.
Keep knowledge current
Assign an owner for updates, access and examples used to evaluate answer quality.
This is a proposed capability. Source quality, permissions and evaluation are part of discovery before a system is commissioned.
A USEFUL FIRST CONVERSATION
What is your team still doing manually?
Bring one process. We’ll help you find a useful place to start.